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Getting Started
After installing Simcenter STAR-CCM+, you can access documentation and tutorials on the Support Center or within the installation.
Getting Support
When you need assistance with using Simcenter STAR-CCM+, you can first check for resources on the Support Center.

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Getting Started
After installing Simcenter STAR-CCM+, you can access documentation and tutorials on the Support Center or within the installation.
- Context-Sensitive Search
  From within the Simcenter STAR-CCM+ interface, you can launch a combined search of the resources available in the Support Center and the online help. The resources include knowledge base articles and videos and submissions on Simcenter STAR-CCM+ Ideas.
- Accessing Help
  The Simcenter STAR-CCM+ documentation is provided in two formats, HTML and PDF. The PDF file can be found within the doc directory of your Simcenter STAR-CCM+ installation.
- Digital Product Experience
  To enable users to benefit from our personalized Digital Product Experience the collection of personalized data is necessary.
- Product Excellence Program
  Siemens Digital Industries Software collects information about the use of our offerings by its users. This information helps us to improve our product features and functionality to better meet our customers’ needs.
- General Simulation Process
  Simcenter STAR-CCM+ provides you with a simulation tool that allows you to test solution designs under virtual conditions. Although Simcenter STAR-CCM+ supports a wide range of modeling scenarios, there is a general workflow that you can follow in most situations.
- Simcenter STAR-CCM+ Licensing
  Simcenter STAR-CCM+ is licensed software that operates according to license feature keys that it checks out from the license management system. Apart from the default mode, you can launch Simcenter STAR-CCM+ in Read-only Mode, Lite, Power Session, and Power on Demand.
- Getting Support
  When you need assistance with using Simcenter STAR-CCM+, you can first check for resources on the Support Center.
  - Gathering Information on the Issue
  - Preparing a Case for Support
    This section explains how to get your case information to Siemens Digital Industries Software support.
- Suggesting Enhancements to Simcenter STAR-CCM+
  Siemens Digital Industries Software provides an area on the Simcenter STAR-CCM+ community forum where you can submit ideas for enhancing the software. The forum also allows you to comment on ideas from other users.
- Simcenter STAR-CCM+ Default Options
  The Options dialog is used to control a number of global options in Simcenter STAR-CCM+. The choices you make are stored in a properties folder that is unique for each version of Simcenter STAR-CCM+ you run on your machine.
- Controlling Graphics Performance
  Simcenter STAR-CCM+ offers various options for using graphics software and hardware for your simulation.
- Rendering Graphics Locally and Remotely
  By default, when you launch a Simcenter STAR-CCM+ server from a batch or interactive client on the same local machine, Simcenter STAR-CCM+ renders graphics in the client using the local graphics resources. Alternative rendering options are provided that provide better performance in different circumstances, including standalone rendering processes.
- Troubleshooting Graphics
  This section provides techniques for dealing with the following visualization problems:
- Product Security
  Simcenter STAR-CCM+ is an analysis code that is designed to work within a secure network with trusted users.
- Credits

Getting Support

When you need assistance with using Simcenter STAR-CCM+, you can first check for resources on the Support Center.

The Support Center lets you search for existing information in documentation and knowledge base articles. When these resources are not sufficient, you can open a support case from the portal. Access the Support Center at:

Choose from among the following features on this site:

A Knowledge Base of Frequently Asked Questions, Videos, Best Practices, and other types of articles that cover a wide range of topics. You can search thoroughly for materials that relate to your problem. Perhaps your question has already been answered.
A searchable library of documentation and training materials.
A link to Simcenter STAR-CCM+ Ideas for suggesting new features, and to vote on others that are submitted by the community.
Access to the status of your Simcenter STAR-CCM+ Power on Demand license.
Tools for opening and tracking support cases.
The Support Center can guide you through the process of opening a support case. In addition, it can suggest possible solutions that are based on the details of your case, and help you to track the progress of the case through to resolution.

The screenshot below shows the Home page of the Support Center. To find resources specific to Simcenter STAR-CCM+, click its tile beneath My Products. If you want to look at licensing information related to your account, then within the Account Center panel on the Home page, click Licenses.

If you cannot find the answer to your question by searching the Support Center resources, you can open a support case for your support representative by clicking New Support Case within the Support Cases panel on the Home page.

To help your Siemens Digital Industries Software support representative, please prepare appropriately for reporting the issue.