Power on Demand Server Errors Reference Page

This error shows that the key that is passed via LM_PROJECT or -podkey does not match any keys that are stored in the PoD database. Make sure that the key you entered is valid. A key is a binary string and is converted to text using base64 encoding, so it is typically 24 or 28 characters long. Valid characters are: any of the 52 upper and lower case letters, the numbers 0–9, and the + and / characters.

This error means that the keys that you created in your account on the Support Center at have expired. To resolve this issue, create new keys.

In your Support Center portal account, you can define a cap when creating PoD keys. This error means that the capped usage of the key has been exceeded and the key is no longer valid. To resolve this issue, create a new key.

This error appears when your IP address does not match the allowed range that you set up in the keys that are stored in your Support Center portal account. Your organization probably uses NAT (network address translation), so a machine can have one IP address on internal networks but another one when it accesses external networks. As the PoD server is external, make sure that you use the right IP range if you choose this option when creating a key. Alternatively, create a new key and do not enable the IP range restriction option.

This error means that there is no credit left in your PoD account. Credit is valid for a 12 month period, so this error can mean that your unused credit has expired. To resolve this issue, purchase more credit.

This error means that you have not set LM_PROJECT either via the environment variable or via the -podkey command. To resolve this issue, create an environment variable named LM_PROJECT and enter your PoD key as the variable value. Alternatively, use the -podkey <yourkey> command when launching Simcenter STAR-CCM+.

This error means that the PoD server cannot connect to the license database. This error indicates a problem with the PoD server.

This error means that the connection from the PoD server to the license database has been refused. This error indicates a problem with the PoD server.

This error only appears when the PoD license server undergoes routine maintenance.

This error appears for STAR-CD PoD and occurs when the hpcdomains license checks out before the starsuite license. This error can mean that you are checking out starsuite from a local server and the hpcdomains from the PoD server. To resolve this issue, look at the license output and check the order of the checkouts; the starsuite license must check out before the hpcdomains license.